Product Details
Sizing or Fit Issues
As all of our coats are hand-sewn and customer tailored, the finished gown may vary by approximately ±2CM in the specified measurements.
our size is asia size normally 1-2 size smaller than US size,Pls take a minute to check size chart,if you are not sure about size detais,you can choose size according to our ASIA SIZE SUGGESTION CHART.We will not take responsibility for the wrong size case from buyer.
Color Mismatch
Differences in color may be caused by some other reasons such ascolor reflectionin the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Shipment:
We will send you the parcel by CHINA AIR POST free.Nomorly you can receive the parcel in 4 weeks. If you do notreceive the parcel in 4 weeks,pls contact us,we will track the parcel.
We also provide express service (EMS, FedEx and DHL),you have topay the shipping cost.The shipping cost is based on the destinationandactual weight of your items.We will send the items within 3 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns:
We do our best to serve our customers the best that we can.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.